At Serenity Skin Care Studio Laser and Medispa, accessible at serenityskincarestudio.com, protecting your privacy is one of our top priorities. This Privacy Policy outlines the types of information we collect, how we use it, and the choices you have regarding your personal information.

If you have any questions or require further information about this Privacy Policy, please contact us directly.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with respect to the information they share and/or we collect through the website. This policy does not apply to information collected offline or through channels other than this website.

By using our website, you consent to this Privacy Policy and agree to its terms.

Information We Collect

The personal information you are asked to provide, and the reasons for requesting it, will be made clear at the point we ask you to provide your information.

If you contact us directly, we may collect additional information such as:

• Your name
   
• Email address
   
• Phone number
   
• The contents of your message and/or attachments
   
• Any other information you choose to provide
   

If you register for an account or book services online, we may collect contact information including:

• Name
   
• Company name (if applicable)
   
• Mailing address
   
• Email address
   
• Telephone number
   

We use the information we collect to:

• Provide, operate, and maintain our website
   
• Improve, personalize, and expand our website and services
   
• Understand and analyze how visitors use our website
   
• Develop new products, services, features, and functionality
   
• Communicate with you, including customer service, appointment updates, marketing, and promotional communications
   
• Send emails and SMS notifications (where consent is provided)
   
• Detect and prevent fraud or security issues
   

Serenity follows standard industry practices in using log files. These files log visitors when they visit websites. Hosting companies use log files as part of analytics services.

Information collected may include:

• IP (Internet Protocol) addresses
   
• Browser type
   
• Internet Service Provider (ISP)
   
• Date and time stamp
   
• Referring/exit pages
   
• Number of clicks
   

This information is not linked to personally identifiable information. It is used to analyze trends, administer the site, track user movement, and gather demographic information.

Cookies and Web Beacons

We may use cookies to store information including visitors’ preferences and pages visited on the website. This information helps us optimize user experience by customizing our web page content based on visitors’ browser type and other information.

You may choose to disable cookies through your individual browser settings.

Some advertisers on our website may use cookies, JavaScript, or Web Beacons. These technologies are used to measure advertising effectiveness and personalize advertising content.

Please note that Serenity Skin Care Studio Laser and Medispa does not have access to or control over cookies used by third-party advertisers. We encourage you to review the respective Privacy Policies of third-party ad servers for more information on their practices and instructions on how to opt out.

Our Privacy Policy does not apply to other advertisers or external websites. We advise you to review the Privacy Policies of these third-party websites for more detailed information about their data practices.

As a Canadian business, we comply with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA). You have the right to:

• Request access to your personal information
   
• Request correction of inaccurate or incomplete information
   
• Withdraw consent to the use of your personal information (subject to legal or contractual restrictions)
   

Protecting children’s privacy is important to us. Serenity Skin Care Studio Laser and Medispa does not knowingly collect Personal Identifiable Information from children under the age of 13.

If you believe your child has provided personal information on our website, please contact us immediately. We will promptly remove such information from our records.