Policies

AESTHETICS CANCELLATION POLICY: We understand that we all have busy lives, jobs and even have to deal with traffic.  If you need to cancel and reschedule your appointment or you think you will not make it on time for it, please be sure to give us call at (519) 747-2256 to advise of of the circumstances.   We require at least 24 hours in advance, cancellation notice. Since we turn away other clients to keep your special reservation, any cancellations with less than 24 hrs notice will result in a $25 fee. For pampering packages we require 48 hrs cancellation notice’ otherwise we regret that a 50% of the value of your Gift card or Gift Certificate will be deducted. Because we are an appointment-based service studio and schedule appointments especially for you, we regret that we cannot make exceptions to our cancellation policy.

Arrival Time: Please arrive 5-10 minutes before your appointment, in order to prepare you for your  treatments, fill out required forms and give you time to enjoy one of our great selection  of beverages and treats.

Late Arrivals:As a courtesy to our clients, please keep in mind that if you arrive late your service will have to be re-scheduled. A late cancellation fee charges will be applied since this appointment time has been reserved especially for you.

Children: We welcome children 10 years of age and older. Serenity is a place for relaxation and we want to offer everyone of our customers the ambiance they come to visit us for.   Please make the necessary arrangements for your child prior to arriving for your appointment.

Cell Phones and Pagers: Since spa treatments are in progress throughout the day, and an environment of quietness and tranquility is expected from our guest , please be sure to either turn OFF or set your cell phones to vibrate mode during your visit. We ask you to please restrain yourself from texting during your service.  Thank you!

Gratuities: Feel free to reward your Aesthetician or Nurse for a job well done,  you can leave your gratuity at the front desk to be put in their staff boxes.